Dear friends,
We would like to inform you that in our constant effort to serve you better, we made some changes to our business procedures in Successful Software.
These changes are already up and running and in effect from the 1st of October 2020. Please read below:
A. Changes regarding your communication with us
For allowing us to process your requests faster and on a fair, First-Come-First-Served basis, please send us email in one of the following email addresses:
• For Technical Support and questions related to the operation of our services, please send us your email exclusively to This email address is being protected from spambots. You need JavaScript enabled to view it. (Tech.Support Department). For urgent matters only, you can also contact us via Skype at successful.software. The Technical Support Department of Successful Software may redirect you to send an email in case your request will not be identified as urgent ("urgent" is generally considered a request that has a direct impact on servicing your Customers, like a problem with issuing an invoice, or collecting payments from your Customers).
We would like to inform you that in our constant effort to serve you better, we made some changes to our business procedures in Successful Software.
These changes are already up and running and in effect from the 1st of October 2020. Please read below:
A. Changes regarding your communication with us
For allowing us to process your requests faster and on a fair, First-Come-First-Served basis, please send us email in one of the following email addresses:
• For Technical Support and questions related to the operation of our services, please send us your email exclusively to This email address is being protected from spambots. You need JavaScript enabled to view it. (Tech.Support Department). For urgent matters only, you can also contact us via Skype at successful.software. The Technical Support Department of Successful Software may redirect you to send an email in case your request will not be identified as urgent ("urgent" is generally considered a request that has a direct impact on servicing your Customers, like a problem with issuing an invoice, or collecting payments from your Customers).
• For matters related to your Invoices & Payments, your Account balance, your Customer Statement and the renewal of your Service Contracts, please send us your email exclusively to This email address is being protected from spambots. You need JavaScript enabled to view it. (AR/AP Department).
• For matters related to extra requests, sales of new modules, sales advisory and consultation, please send us your email exclusively to This email address is being protected from spambots. You need JavaScript enabled to view it. (Sales Department).
In case you will accidentally send an email to the wrong Department, please resend it again to the correct Department.
Note also that our working days & hours are from Monday to Friday, 09:00 to 17:00 (GTM+2), unless you have a contract that states otherwise. We usually respond to requests within 24 hours.
B. Changes related to your Contracts
We updated our standard policy regarding Contracts. According to our new policy, if your Contract exceeds the Net Value of €3000, Successful Software must have a signed copy of Successful Software's Contract, in order to be able to renew that Contract. We will send you a link from where you can download the latest version of the Contract, sign it and send it back to us to the email address of the AR/AP Department (stated above). Once we receive your signed Contract we will sign it from our side also and send it back to you.
C. Changes related to your extra requests
We updated our standard policy regarding the provision of our services. According to our new policy, in order to provide services and/or continue to provide services to a Customer (for example, move forward with the works of a Quotation) the Customer must from his side to:
1) have paid in full any overdue balance he has in Successful Software up to that point and
2) have wired us the Total amount of the Quotation.
Once our Bank clears the payment, we will put your extra request in our working queue and start working on it as soon as possible. We have a fair, First-Come-First-Served basis on processing requests.
We do thank you for your kind understanding regarding the above changes.
Please do not hesitate to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. in case you have any questions.
Kind regards,
Kind regards,
Your friends at Successful Software
