Successful Marina Blog

This blog is dedicated to marina-boatyard management and the Successful Marina Management System.

 

 

 

Customer retention in the era of the economic crisis

Boater retention is based on good relationships

Written by John Barbanas.

 

During these challenging times, customer retention, or, in simpler terms, your business' ability to keep its existing customers (and their cash flowing into your business), is vital.

This article explains some of the most important practices your business should follow in order to maintain its bottom line.

 

Read more: Customer retention in the era of the economic crisis

Marine Customer Satisfaction Survey (berth holder questionnaire)

Berth holder survey/questionnaire

Written by John Barbanas.

 

Do you get feedback from your customers about your business?  Well, you must.  Getting feedback from them will help you identify problems and opportunities, improve your services, understand relationships and add to overall business growth.

And if you use a web-based survey system you can get advantage of the power of the internet to achive results in a much more cost effective and less time consuming way.

Read more: Marine Customer Satisfaction Survey (berth holder questionnaire)